Refunds are only honoured in the following manner and in the for the following reasons:
1. Refund IN FULL will be issued to customer on the bases of no stock availability with in 4 days
2. A full refund will be issued if customer has not received there product within 10 days. Whether the fault is that of the store or the courier company.
Nb! If the fault lies with the customer ie. Incorrect address or faults information, incorrect contact or non availability etc.
Then there will be no refund considered
3. The refund process is as follows : customer ,after exhausting all options, will contact our office via email requesting a refund once granted , the customers banking details will be required . Please note that refunds generally take a few days to clear into your account.
4. In the cases where a customer requests a refund through no fault of the store . Ie. Customer no longers wants the item or has requests delivery on non deliverable items and completed there payment.
A 5% holding charge shall be levied on the TOTAL amount received from customer before refunded.
Thereafter the above process will be followed.
5. Refunds shall only be considered if the courier has not yet collect from our store. If your product has left our premises a special request via email will need to made and separate charged shall apply.